Frequently Asked Questions
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We do. It is the responsibility of the provider to submit a record of your course completion to the state’s CE regulator. This is usually reported within 1 business day of your successful course completion.
It is your responsibility to verify that the credits are accurately reflected on your transcript. While it is rare, we ask that you report any errors or discrepancies within 10 days of your course completion.
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A score of 70% or higher on the final exam is considered a passing grade.
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Our systems were built with security as a priority. Any connection with our platform is encrypted via industry-standard SSL for your protection. All sensitive information is further encrypted before storage, and your credit card number is not saved in our system. Please refer to our Privacy commitment for more information.
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On average, credits are processed within 1-2 business days. In most cases, courses completed Monday through Friday prior to 3:00 PM CT will be processed on the same business day. In order for courses with state mandated affidavits or proctored exams to be processed, all paperwork must be completed and submitted to our office by email, fax, or mail.
If after one week your transcript does not reflect your course completion, please feel free to contact our support team to determine if there are any issues that need additional attention.
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Check your My Courses dashboard on our website to determine the status of your course.
If the status is Processed:
Make sure that the credit for the course is the type of credit needed for your transcript. For example, if you are looking for credits on your state insurance transcript and you completed a course only for LTC credit and do not see ICE credit listed then that credit was not selected and will not be reported to the state. You may contact our support team at any time to determine the status of your course and confirm the credits you purchased with your course.
If the status is Processing:
Please bear with us for 1-2 business days to report your completion. If it has been longer than that, you may call or email us for a status update. It is rare for it to take longer than 3 business days to process a course and you should feel free to escalate the matter with our management at that time. Not that our offices are closed on Saturday and Sunday so courses completed on Friday are expected to be processed by the end of the business day on Tuesday at the latest. This timeline is true for all online courses. Webinar and classroom training programs are subject to a lengthier turnaround and should be processed within 10 days of your course completion.
If the status is Missing Information:
Please call or email our office immediately as the state rejected our attempts to post the credit and we need your assistance. This is often the result of a typo when you provided your license, NPN, or last name.
If the status is Missing Affidavit:
Our office is still waiting on the receipt of additional paperwork such as an Affidavit of Personal Responsibility or Proctor Form. We are not allowed to process your credits with the state until that paperwork has been received and filed with your course record. If you were prompted to complete additional paperwork during the course and have yet to turn that in, please be sure to get that to our office as soon as possible so that we may file your credits with the state. A confirmation email will be sent to you once we have recorded your paperwork in our system.
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Our courses are tracked and managed in such a way that you should be able to pick up where you left off at any time. Simply relaunching the material should prompt you to resume from the point where you lost your connection.
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It is a regulatory requirement that final exams be completed in one sitting. When you enter your course again the exam will be restarted from the beginning, with a new randomized test.
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Each state determines the requirements for an online exam. You will be alerted prior to your purchase, and reminded throughout your course, if a monitor/proctor is required in your state.
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Each state defines this term in a slightly different way, and you should always check with the specific rules of your state as to who may monitor/proctor an exam. A general rule of thumb is that a disinterested third party would be anyone without a vested interest in the outcome of your exam. This means that the person is not a friend, family member and not in your direct line of employment (your supervisor or an employee of yours). It should be someone with no potential gain or loss with regard to the success or failure of your exam results.
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Once your course has been processed with the state, a Certificate of Completion will be available on your My Courses dashboard on this website. Should you need any assistance you may contact our customer support team, and they will be able to email you a duplicate copy. We will never charge for additional certificates.
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We truly love to hear your feedback and are constantly making updates and upgrades to the way our system works based on the input provided to us by our students. At the end of each course you are prompted to complete an online survey about your experience. You may also provide a Google review of our company by clicking here.